Business VoIP Bolsters US BPO Companies

Outsourcing, particularly business process outsourcing (BPO), is among the booming industries in the US. Basically, outsourcing involves the hiring of an outside company by another company, government agency or an organization. The former would perform the tasks of the latter. Some of these tasks include human resource management, financial transaction processing and call centers.

Many businesses now rely on outsourcing as it streamlines work-flow and lessens their expenses. According to a study, the global outsourcing revenues reached $425 billion in 2010. This figure jumped to $500 billion in 2011. Today, US companies are among the leaders in the BPO industry. One reason why BPO companies earned the trust of customers is due to the use of communication technological advancements such as VoIP. Having a reliable communications system is essential and crucial to BPO companies especially for the starting ones.?

VoIP for business has a lot of benefits that really work to the advantage of BPO companies. Here are some of the significant benefits that matter to their business. ? ? ? ? ? ?

? ? ? ? ?Greatly lessens their costs. The BPO companies particularly those involved in call centers have huge volumes of incoming and outgoing calls daily. The traditional phone system would cost them so much, and thus would not generate them their desired revenues. With VoIP, they enjoy lower rates on international calls and the elimination of long distance charges among offices.

? ? ?Makes BPO work simpler. With the traditional system, BPO companies suffer from unanswered phone calls, which is not good for them. It is undesirable because it might create an impression that the company rejects the customers. But with VoIP, there are no more missed calls of customer inquiries. One good example is the voice recordings that can answer customers in the absence of the agents. Usually, BPO companies have a list of commonly asked questions. For this, they have voice recordings of answers to make work simpler and more efficient.

? ? ? ? ?Seamless connection among stations. As one of their strategies, BPO companies also have stations in other countries. In this situation, they need to have seamless connections for easy communication with business partners and managers. Using VoIP lets them have smooth communication. It is very important especially when giving updates and reports.

These are just some of the primary benefits of business VoIP that really works for small and medium business companies and even large BPO companies. These can also work for organizations and government agencies that seek to lessen their spending on communication. In recent years, VoIP service has become more and more attractive since it does not only offer affordable rates but also quality and excellent services. There are now actually VoIP providers that offer services and plans that specifically targets office needs. Some of the good service providers have plans such as Pro, ProPlus and ProBusiness. Basically, these plans address the needs of your company based on its level and capabilities. As a result, you enjoy efficient use of the VoIP service. ?

The BPO industry has been contributing to the economy. However, it can contribute more if the companies maximize the use of VoIP, which will lead to a boost in their industry and eventually the country?s economy.

Source: http://www.itmashable.com/2012/12/business-voip-bolsters-us-bpo-companies.html

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